E51 - The Change Questions Framework - Podcast with Dr. Lynn Kelly

 Welcome to episode 50 of the Inner Game of Change Podcast where I focus on exploring the multi layers of managing and enabling organisational change.

Today my guest is Dr Lynn Kelley: distinguished author and thought leader whose career has spanned the diverse world of transformation, manufacturing, healthcare, finance and education. 

From operational roles to strategic executive leadership positions in Fortune 200 companies, Lynn has established expertise in areas such as continuous improvement, lean manufacturing, six sigma and more.

Renowned for her insight in Change Management, Lynn’s ability to demystify complex concepts and provide actionable Questions strategies will help any change maker translate change vision into real value. 

In this episode, Lynn and I talk about Lynn’s book Change Questions, exploring the power of questions and dive deep into the details of questions, intentions, and motives.

I am grateful to have Lynn chatting with me today.  

Topics include:

1.  Change questions framework
2. Why questions are powerful tools?
3. The 11 Change management questions. 
4. Ways to improve asking 'the right questions'.
5. Dial up curiosity to hear the answers. 
6. Empathetic questioning to build trust. 
7. The questions 'catch ball' approach. 
8. Practice the 'right questions' skill. 
9. Who asks the questions must be the right person. 
10. 3 key Change Questions takeaways from Lynn. 

About D. Lynn Kelley
Change Questions author Lynn Kelley is a Senior Advisor to Brown Brothers Harriman Capital Partners and is actively involved in sourcing, investment evaluation, and providing post-investment value-added oversight to their portfolio companies. She serves on the Board of Directors for Precision Transport Logistics.

Dr. Kelley retired from Union Pacific Railroad in 2018 as senior vice president of Supply Chain and Continuous Improvement. In this role, Lynn was responsible for sourcing, logistics, warehouse operations, fuel and water infrastructure, and industrial engineering/continuous improvement. She was also the executive co-owner of the company’s Innovation program. She reported to the chairman and CEO and was a member of the Senior Leadership Team.

Before joining Union Pacific in 2011, Lynn was employed at Textron, where she was vice president of Operational Excellence and served as an officer and a member of the Executive Leadership Team. She was responsible for Engineering, Integrated Supply Chain, Procurement, and Corporate Six Sigma/Quality Councils across all business units, which included Cessna Aircraft and Bell Helicopter. During her Textron career, Lynn had several international assignments, where she was based in France and South Africa. She was responsible for activities at facilities in Australia, Switzerland, France, Germany, and South Africa. 

Lynn was previously a professor and department chair at Madonna University, where she taught undergraduate and graduate statistics and research courses in both the US and China. During this timeframe, she developed and launched a Master’s Degree in Quality and Operations Management, which received national attention for being the first Quality/Lean degree in the US that targeted the service industries. Before becoming a professor, Lynn was executive vice president and chief operating officer of Doctors Hospital in Detroit.

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Ali Juma
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