Monday Morning Musings - An IT Guy calls Comcast Technical Support
- Author
- TheITXP
- Published
- Mon 29 Oct 2018
- Episode Link
- https://traffic.libsyn.com/secure/theitxp/521565978-theitxp-mmm-10292018.mp3
When you work in IT, you rarely have to call in technical support. When you do, the experience is going to be a 50/50 shot at what character you're going to get on the other line. This episode really focuses on customer experience and why it's an important skills to develop.
