Unlocking AI’s Potential in Business with Hazel Evans

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Navigating AI's Evolution and Business Integration with Hazel Evans

In this episode of The Human Code, host Don Finley talks with Hazel Evans of Highland Valley Digital about the transformative impact of AI on business operations and customer service. They explore the importance of data quality, the benefits of adopting a test-and-learn approach, and the evolution of AI from early machine learning applications to modern chatbots. Join Don and Hazel as they delve into real-world insights and strategies for leveraging AI to drive innovation and achieve competitive advantage in today's fast-paced business landscape.

00:00 Introduction to The Human Code 

00:51 Meet Hazel Evans: A Journey in Tech Leadership 

01:11 Evolution of AI: From Machine Learning to Chatbots 

01:29 The Importance of Data Quality in AI 

01:37 Adopting a Test and Learn Approach 

02:42 Hazel's Early Career and Machine Learning 

03:42 Advancements in AI and Sentiment Analysis 

05:44 Practical Applications of AI in Business 

08:16 Challenges and Ethical Considerations in AI 

10:12 Customer Service and AI: A New Era 

21:58 Future of AI: Personalization and Human Connection 

29:18 Career Advice and Personal Growth 

33:02 Conclusion and Contact Information

Sponsored by FINdustries
Hosted by Don Finley