Navigating the Gray: Insights from Carmen Santiago Keenon

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Integrating Human-Centric Solutions with Carmen Santiago Keenon

In this episode of The Human Code, host Don Finley welcomes Carmen Santiago Keenon, a seasoned technical advisor with over 20 years of experience in IT services and sales. The discussion explores the intersection of technology and humanity, focusing on design thinking principles, automation, and AI. Carmen shares her unique approach to leveraging technology for personal growth and professional efficiency, emphasizing the importance of keeping humans in the loop. The conversation also addresses the role of technology in fostering inclusivity, particularly for underserved populations and those with disabilities. Carmen highlights the need for continuous investment in human skills alongside technological advancements to create meaningful, accessible solutions.

00:00 Introduction to The Human Code Podcast 
00:49 Meet Carmen Santiago Keenon 
01:18 Design Thinking and Personal Growth 
02:33 Navigating Life's Gray Areas 
06:59 Automation and Reducing Stress 
09:35 The Role of Technology in Business 
18:01 AI and Customer Service 
23:56 AI in Autism Care and Accessibility 
29:49 Conclusion and Sponsor Message

Sponsored by FINdustries
Hosted by Don Finley