Episode 32 - "Ergonomics, Innovation, and Ramp Efficiency": Inside Power Stow with Ken Brown, Justin Brennan, & Arly Wurtzen

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Step into the world of ground support equipment innovation as the Power Stow Americas team opens their doors to reveal how they're quietly revolutionizing baggage handling operations worldwide. From their facility in Norcross, Georgia, this intimate conversation takes listeners on an unexpected journey through the company's fascinating origin story and current cutting-edge solutions.

The podcast features a remarkable cast of industry veterans - Ken Brown (KB), who spent 38 years with United Airlines before crossing over to lead Power Stow Americas; Justin Brennan, bringing his extensive GSE sales expertise; and most surprisingly, Arlie Wurtzen, who designed chocolate manufacturing equipment (including the knife that cuts Kit Kat bars!) before helping develop Power Stow's first prototype over 20 years ago.

What began as a solution to European regulations limiting lifting weight has evolved into a product line that dramatically improves ergonomics for ramp workers. The flagship roller track system, which extends conveyor belts directly into aircraft cargo holds, has become so valued that ramp agents have physically fought over units and stayed with them during breaks to prevent others from "borrowing" their equipment.

The conversation explores how Power Stow has expanded beyond their initial success with new innovations like the tail loader (bridging the gap between belt loaders and carts), the transfer belt (solving ergonomic challenges in baggage rooms), and assisted docking systems (addressing aircraft damage concerns). Throughout each development, the company maintains its obsessive focus on user experience and customer service, shipping parts same-day and deploying technicians within 24 hours when needed.

Most compelling are the stories of transformation - from KB's journey as a skeptical airline executive to becoming the company's biggest advocate, to the moments when resistant veteran ramp workers suddenly realize how the technology can extend their careers by protecting their bodies. These human elements reveal why Power Stow has earned such loyalty in an industry where relationships and reliability matter more than fancy marketing.

Ready to see these innovations in person? Visit Power Stow at the upcoming GSE Expo in Las Vegas, where they'll showcase their systems and demonstrate why this team has earned such respect throughout the aviation ground handling community.

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