Drama Queens Dethroned # 204

No office can be 100% drama- free.  Learn how to dethrone the drama queen in your organization today!

0:13       Introductions

1:38       Drama queens defined

3:02       Why managers may not recognize drama queens during the hiring process

5:04       Understanding and disarming overly dramatic behavior

6:52       Creating a culture of awareness; identifying different types of drama queens

9:13       The most dangerous type of drama queen and their effect on productivity

10:48     Leadership initiatives for confronting gossip and dramatic behavior

12:25     How an environment of open communication can get to the root of the problem

15:07     Challenges managers need to overcome in order to effectively defuse drama queens

17:23     Strategies for intervening during episodes of dramatic behavior