Bonus Material: Customer Service (Part 2 of 2)

Enjoy this bonus material and the Good to Know Podcast will return 2-2-16 for an all new season!

0:50       Introductions

1:03       Skills that make a good customer service rep

1:46       How to effectively address mistakes mending relationships versus fixing problems

3:57       The customer is always right; true or false?

5:12       Managing the dual roles of sales and customer service

6:22       Challenges and advantages of a blended background