From Metrics to Meaning: Why Customer Satisfaction Is the Ultimate Measure of Quality

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Why QA metrics should go beyond bugs: how integrating customer satisfaction scores helps deliver truly high-quality products.

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Traditional QA metrics show product health, but they don’t guarantee customer happiness. By integrating satisfaction metrics like CSAT, NPS, and CES into QA workflows, teams can spot hidden issues, improve usability, and align releases with real user needs — turning quality from a checklist into a customer-driven advantage.