Breaking New Ground in ServiceNow Implementation: The CSM Success Story by Deeksha Sivakumer

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Deeksha Sivakumer delivered a pioneering ServiceNow CSM project in healthcare, boosting efficiency and earning top recognition for solo implementation success.

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Deeksha Sivakumer led the first-ever ServiceNow CSM project for a major healthcare provider, single-handedly managing end-to-end development. Her solution improved customer service efficiency, enhanced patient satisfaction, and ensured compliance. Recognized with the Bronze Award, Deeksha set new benchmarks for digital transformation in healthcare.