The future of CRM: The next evolution in customer relationship management
- Author
- Anthony Leaper
- Published
- Thu 05 Dec 2024
- Episode Link
- https://podcast.the-future-of-commerce.com/episodes/the-future-of-crm-evolution-customer-relationship-management-wkQBKwvX
In this episode, we delve into the article "The Future of CRM: The Next Evolution in Customer Relationship Management", discussing:
- The current state of CRM systems and their historical context.
- Emerging technologies influencing CRM, including AI and automation.
- Shifts in customer expectations and how businesses are adapting.
- Strategies for integrating modern CRM solutions to enhance customer engagement.
This episode provides insights into the transformation of CRM practices.
Resources Mentioned:
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