The Future of Commerce Podcast

Generative AI is rapidly becoming a game-changer for customer experience (CX), but the real differentiator isn’t the technology itself—it’s how organizations adapt. Inspired by GenAI is reshaping CX,…

The modern shopping journey is nonlinear, unpredictable, and driven by rising expectations. Inspired by How to power personalized, AI-driven customer experiences for digital shopping, this episode un…

Once seen as a resource-intensive, slow-moving sector, the pulp and paper industry is now at the forefront of sustainability, digital transformation, and profitability. In this episode, we examine ho…

Retail’s “canary in the coal mine” moment has arrived. The H1 2025 Retail Recap Report reveals a sector under strain from economic volatility, shifting consumer habits, tariff pressures, and rising j…

If you’ve ever checked online stock, headed to the store, and found empty shelves—or seen a promotion vanish at the register—you’ve felt the friction of outdated retail systems. In this episode, insp…

B2B buyers now expect the same speed, personalization, and precision they enjoy in consumer shopping—and that expectation is redefining digital commerce. In this episode, inspired by How Boston Scien…

A slowdown in retail sales is rippling through the industry, with new tariffs and supply chain volatility forcing retailers to rethink everything from pricing to inventory management. In this episode…

In today’s fast-moving, high-volatility markets, the old way of managing pricing—manual processes, siloed data, reactive decisions—just can’t keep up. This episode, inspired by AI agent pricing: Fast…

Manufacturing execution systems (MES) have long driven efficiency in paper and packaging operations. But many of these systems—often 20 to 30 years old—are now a drag on agility, innovation, and comp…

In this episode, we explore the accelerating shift from traditional payments to blockchain-powered digital dollars. Inspired by insights from Stablecoins set to upend commerce status quo, this discus…

Behind the roaring engines of a Formula One car lies an astonishing logistical challenge—14,500 precision-engineered parts, split-second decisions, and a relentless pressure to perform within strict …

When the U.S. introduced sweeping tariffs in early 2025, the global trade ripple effects hit the paper and packaging sector hard. Input costs soared, supply chains got tangled, and market competitive…

From candy aisles to cereal shelves, the bright reds, blues, and yellows in processed foods are undergoing a transformation. This episode, based on the recent Future of Commerce article, investigates…

In an era defined by unpredictable trade tensions, the semiconductor industry finds itself at the epicenter of economic and geopolitical uncertainty. This episode unpacks insights from The Future of …

As the 2025 holiday shopping season nears, what’s top of mind for retailers? In this insightful episode, Winnie Albornoz (Director of Product Marketing, SAP Commerce Cloud) is joined by Eric Fisch (N…

Insurance is no longer something consumers have to seek out—it’s something they’re starting to expect, automatically and intuitively. Inspired by The Future of Commerce article on embedded insurance,…

Pricing isn’t just a number—it’s an experience. Inspired by The Future of Commerce article on AI-powered pricing, this episode breaks down how artificial intelligence is redefining how businesses man…

What does it mean to speak truth in the face of injustice? Inspired by The Future of Commerce article on Juneteenth civil rights quotes, this episode revisits the enduring words of civil rights leade…

What’s shaping the future of B2B marketing? Inspired by The Future of Commerce article on B2B trends, this episode explores the four foundational shifts that are redefining how businesses reach, conv…

Is it time to rethink the phrase “energy transition”? Inspired by The Future of Commerce article on energy diversification, this episode examines the data behind our current global energy landscape—o…