#09 - A Sample Size of One Ft. Ken Kozielski

On this episode, Joel talks to Ken Kozielski, VP of Customer Experience at Orlando Health, a not-for-profit healthcare organization founded more than 100 years ago and Florida’s #1 Health Care Employer. Ken describes the two key elements in unlocking trust, the INCREDIBLE story of a housekeeper giving hope and care, saving the life of a patient with Covid, how fun at work makes us human, and much more.