Episode 15- The Negotiators

In a crisis, sometimes the most powerful tool isn’t force, it’s words. When emotions run high and lives hang in the balance, Franklin Police crisis negotiators step in with calm voices, patience, and empathy. This week, Sergeant Kenny Gibbs, who oversees the team, shares how negotiators are trained, what it’s like on scene, and why the power of words can make all the difference in saving lives.