30. What Happens When You Hire a Rockstar CA and Get Out of Her Way

This episode of The Family Practice Podcast features an insightful discussion with Sadie Smith, Director of Operations at Living Water Chiropractic in Boerne, Texas.

Hosted by Jacqui Jakubowicz, the podcast dives into Sadie's role, her approach to leading a dynamic team, and the unique aspects of the practice that set it apart.

Sadie shares her personal journey into chiropractic care, the importance of patient education, and the strategies they implement to handle patient and team communications effectively. 

The episode highlights the practice's commitment to community, staff appreciation, and patient-centric care, providing valuable advice for chiropractors looking to hire or expand their teams.

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Links & Resources: 

Free Training: The Proven Path to a Thriving Family Practice

Join the PX Membership

Attend a Neuro-Tonal Training & Adjusting Seminar (CE's & Certificate Included!)

The Pediatric Experience Team + Leadership Event

Working Genius Assessment

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Key Moments: 

00:00 Introduction and Welcome

01:22 Meet Our Special Guest: Sadie Smith

03:39 Sadie's Personal Journey with Chiropractic Care

09:20 The Role and Impact of a Care Advocate

10:21 Team Dynamics and Growth at Living Water Chiropractic

25:06 Creating a Unique Patient Experience

36:48 Handling Tough Conversations and Patient Education

41:35 Financial Flexibility and Commitment to Care

42:27 Patient Journey and Commitment

44:21 Leadership and Team Empowerment

47:35 A Day in the Life of a Director of Operations

53:35 Team Energy and Patient Appreciation

01:03:02 Advice for Chiropractors and CA Teams

01:06:06 Gratitude and Leadership

01:19:40 Conclusion and Final Thoughts

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