EPS 2: Uwe Beck - MD and owner of Becon Projects

In this episode, we're joined by Uwe Beck, MD and owner of Becon Projects, to explore the evolving landscape of terminal operations. How have opinions and expectations regarding terminals shifted over the years? What are the current critical factors and priorities? As time progresses rapidly, so does the necessity for automation, digitisation, and the enhancement of technology acceptance and usage. We'll delve into what the new generation expects and why. Uwe will emphasise the significance of having a great team with a balanced mix of skills across all areas of specialisation. We'll discuss strategies to retain good employees and ensure they feel heard and valued. Customer expectations in our industry are also evolving. We'll explore how much data and information modern facilities need to provide to meet these new demands and deliver exceptional customer service. What are the key ingredients for creating 'future-proof terminals'? We'll look at hybrid terminals that integrate e-commerce expectations with traditional handling and discuss if there's a clear guideline for this integration. Finally, Uwe will share his insights on future opportunities and challenges in the industry. Join us for an engaging and informative conversation.