How to do good customer service, to make more money

Justin Winter comes from Durham.  That’s Durham in North Carolina, not Durham in the UK.

Justin runs Boostopia, but we start by talking (for relevant reasons) about his former business, Diamond Candles, which he started and built to $22m turnover in 4 years.  

Did they do good customer service?  No!  A lot of what Boostopia is comes from what he learned from that experience.

Boostopia works with businesses who have hundreds of customer service agents, and also those where customer service is maybe a third of the job of the business owner!

Some of the questions Justin leaves us with includes the answers to are……

·         Do you understand why customers are reaching out to you?

·         How do you know which are your good customer service people?

·         What’s caused the explosion in the number of people delivering customer service?

·         What does a good support manager look like?

·         What scale does a business need to be before they’re a good fit for Boostopia?

·         How do you stop expanding your support team?

·         How do you actually make money from support?

·         Would you like a free customer support department audit?

 You can find out more about Boostopia at https://boostopia.com/.

Justin also has a really impressive personal website at https://iamjustinwinter.com/ - you can find out all about him and what he does by going there!

If you want to connect with me, to talk about the mentoring and coaching I deliver to small businesses, or if you think you'd be a good guest on the show, please do let me know.  You can do that via https://www.linkedin.com/in/enterprisedoctor/ .  

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And my shiny new website (as mentioned) is at https://enterprisedoctor.co.uk/ 

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