Beyond SOPs - What is quality?
- Author
- Alexander Schacht and Benjamin Piske, biometricians, statisticians and leaders in the pharma industry
- Published
- Tue 25 Jan 2022
- Episode Link
- https://podcastae8fac.podigee.io/211-beyond-sops-what-is-quality
Interview with Gary Sullivan
During my early years, I was overwhelmed by so many trainings, SOPs, and processes. Only after my later years I learned what quality is really about. Gary fundamentally helped me and many others have a very different and more insightful/helpful/easy perspective about this topic.
Listen and learn while we talk about the following points:
- During your first years in the industry - how did you think about quality? What did it mean to you?
- What are the key parts of quality today for you?
- How does this understanding of quality differ from being compliant to SOPs?
- Have you seen an example where a person was compliant to SOPs but didn't deliver quality?
- How can we increase quality as defined in this episode in our organization?
References:
Demmings book "Out of the crisis!"
