Chapter 4
How Niche Is Your Market?
“Serving a special market successfully requires paying particular attention to customer communication.”
Chapter 5
Seven Ways To Wow Your Customers
“Surprises work really well when they come later, after the customer has started to forget the last time they did business with you.”
Chapter 6
Specialty Market Case Study: Selling To Off-Roaders
“The amount of time we spend with the customer is our competitive advantage.”