Consequences + Solutions for Massive Patient Message Volumes

The Sacramento Bee reported that, since COVID, providers are dealing with a 50% increase in patient messages which yields an extra 2-4 hours spent NIGHTLY to clear their inbox.

To stem the flow of messages, some health systems have begun to charge patients for qualifying messages.

In this episode, we looked at the consequences of this decision and the implementation, by some health systems, of a chatbot to ease their provider's administration burden.

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