The Pivotal Role of Your Clinic's Receptionist

In this episode, we're delving into a topic that often flies under the radar but is absolutely crucial for every dermatology practice: the pivotal role of your receptionist, or as I like to call them, the "Senior Vice President of First Impressions."

In many clinics, the receptionist role suffers from minimal training and, unfortunately, high turnover rates. This is a paradox when you consider the weight of the first impression in a patient's journey. We examine this issue on this segment of "The Distinctive Dermatologist."