Stop Giving People What They Want

Episode Notes (Key Takeaways)

• Why "customer satisfaction" can be the wrong metric in healthcare
• What Scott learned from a meeting with JPMorgan Chase CEO Jamie Dimon
• The difference between perceived value and actual healthcare needs
• A candid story about overprescribing pain meds and the cultural shift required
• Why the healthcare "customer" is more complicated than we think
• Breaking down Your Health’s value-based care results: $75M saved
• The danger of over-collaboration and inefficiency in care coordination
• Realigning roles: Why community health workers need to drive proactive care
• Your Health’s shift toward specialty divisions and wellness clinics
• The staggering ROI of early interventions: $1.1 million in bonuses justified
• Why United Healthcare and others may be falling behind on data access

www.YourHealth.Org