Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011

Simon Kriss, author of "The AI Empowered Customer Experience" and CX Futurologist joins me this week for an in-depth conversation about the mindset that it takes to be truly innovative, use cases for Gen AI in CX, among other topics.

It's a fascinating glimpse into how he advises the many boards and c-suite execs on how to truly innovate and craft their customer experience.

Enjoy! I know I sure did...

Simon's LinkedIn: https://www.linkedin.com/in/simonkriss/
Simon's Book: "The AI Empowered Customer Experience": https://amzn.to/440SOYB
Simon's Podcasts (CX Sessions, CX Boardroom & CX Disruptors):  https://youtube.com/playlist?list=PLh6Aar_BnvE1l8UXhOluxCK7GgBMGMZkQ

Resources Mentioned in this Episode:

• Tools: 
  • Synthesia - AI-powered video generation: https://www.synthesia.io/
  • Deepgram - AI speech to text: https://deepgram.com/
  • Soul Machines - AI Avatars: https://www.soulmachines.com/
• Book:
  • Non-Bullshit Innovation: Radical Ideas from the World's Smartest Minds by David Rowan: https://amzn.to/3YtUZTi
• Podcasts:
  •  Everyday AI by CSIRO: https://www.csiro.au/en/news/podcasts/everyday-ai-podcast

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The Digital Customer Success Podcast is hosted by Alex Turkovic

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