1. EachPod

Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37

Author
Alex Turkovic, Ezra Zimbler
Published
Tue 06 Feb 2024
Episode Link
None

Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He's a diversity & equity champion within the halls of LinkedIn as well as without. This is definitely a topic of conversation in this episode, along with LinkedIn's efforts around building customer community and how the teams are structured around digital CS. 

In this episode, you'll hear about:

  • Ezra's background in sports management and his transition into CS
  • His team’s focus on customer enablement
  • Using digital motions to focus a CSMs time on having valuable conversation with customers instead of content creation & admin work
  • Structure of CS around digital at LinkedIn using a ‘Programs’ team
  • How LinkedIn structures around line of business and customer segment
  • Implementation of inSided at LinkedIn to drive community and starting with a core group of customers for early feedback and into broader availability launch
  • State of the CS Community  in Dublin 
  • Ezras work in DEI and driving equity & diversity within LinkedIn and co-founding TransformHER to help break the double glass ceiling outside of LinkedIn
  • Treating LinkedIn content as more of a library vs. a feed where you can search for historic content

Enjoy! I sure did!

Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/
Customer Success Monthly Newsletter: https://www.linkedin.com/newsletters/7023248545004539904/
Customer Success Monthly YouTube Channel: https://www.youtube.com/@CustomerSuccessMonthly/

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The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
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