Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060

In this solo episode, we tackle two primary topics:

• Imposter Syndrome specific to Digital CS and how to combat it
• Building Customer Health Scores without the benefit of product Telemetry

Along the way, I also share a few news items and resources with you.

Enjoy! I know I sure did...

Resources:

• Virtual Scale & Digital Meetup Survey Link
  
  
• Latest Digital CX Articles
  • Hubspot
  • ChurnZero
• Everyday AI
  • 5 Simple Ways to use Generative AI Every Day
• DCS Connect Slack Community
  
  
• Digital Customer Success book
  
  
• Health Scores without Telemetry post

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The Digital Customer Success Podcast is hosted by Alex Turkovic

🎬 This content was edited by Lifetime Value Media.
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