The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX.
Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed.
If you enjoy the show, please subscribe, follow, share and leave a review. For more information visit https://digitalcustomersuccess.com
- Update frequency
- every 7 days
- Average duration
- 44 minutes
- Episodes
- 97
- Years Active
- 2023 - 2025
The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096
Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder…
Start Where You Are: Small Steps to Success with Justin Neal | Episode 95
Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can d…
Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094
Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the impo…
Back to Basics: The Art of the Renewal Flow | Episode 093
In the spirit of showing our work - I figured I'd take this solo episode as an opportunity to walk you through a renewal flow I've been working on with the team! We also talk about my recent appearan…
Inside Fullstory’s Approach to In-App Engagement with Talia Root and Brent Hildebrand | Episode 092
Talia Root and Brent Hildebrand from Fullstory join the Digital CX podcast to discuss the evolving role of digital customer experience, from in-app engagement to balancing scale with personalization.…
Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091
David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personaliz…
Transforming Customer Experience with AI-Driven Chatbots and Productivity Tools | Episode 090
In this solo episode of the podcast, I address some recent questions I've gotten specifically about A.I. in CS. A few tangents are included as per usual:
Chapters:
00:00 - Intro
02:42 - When is your pro…
Current State of AI in CS and Introducing MondAI CS with Michael Forney | Episode 089
Customer Success Summit in Austin on February 11th & 12th: https://events.customersuccesscollective.com/location/austin
This is an episode of "MondAI CS", a new podcast by our CS friend Michael Forney…
Digital CS and the Job Market with the Return of Dillon Young of Lifetime Value Media | Episode 088
Dillon Young, founder of Lifetime Value Media, RETURNS to the show to discuss building a media company, the evolving role of the word "digital" in customer success and what it takes to win in this jo…
From B2C to B2B: Simplicity is Key in Digital CS with Ed Powers | Episode 087
Ed Powers, Principal Consultant at Service Excellence Partners, discusses in depth the measurable impact of digital customer success on revenue retention and long-term loyalty. He and Alex discuss le…
Data Hygiene for Great Customer Experiences with Irwin Hipsman of Repetitos | Episode 086
To participate in Irwin's research project, go to https://repetitos.com/research. The first 20 respondents will get a free one-hour session with Irwin!
Irwin Hipsman, Founder at Repetitos, chats with …
End Of Year Recap as Told by Google’s NotebookLM | Episode 085
+++++++++++++++++
Like/Subscribe/Review:
If you are getting value from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.
Website:
For …
Using Google's NotebookLM to Produce a Podcast and Summarize Docs | Episode 084
Link to this episode on YouTube: https://youtu.be/23MrFuVuMmg
In this episode, I give you an "over-the-shoulder" peek into using Google's NotebookLM to produce next week's podcast episode!
That is perh…
Airtable’s Journey to Scalable Customer Success with Alison Barrett | Episode 083
Alison Barrett, Head of Scaled Customer Success at Airtable, shares her journey from consulting at Deloitte to shaping scalable customer success strategies at fast-growing tech companies like Slack a…
Pro Tips for Building a Better Digital CS Program with Marley Wagner | Episode 082
Marley Wagner, a seasoned expert in marketing and customer success, joins the podcast to explore the intersection of digital customer success and cross-functional collaboration. She and Alex discuss …
Building Automations That Enhance Customer Experience with Samantha David of Monday.com | Ep. 081
Samantha David, a seasoned digital customer success expert, shares her journey from traditional customer service roles to pioneering digital CS strategies. She and Alex discuss the importance of auto…
Where to Find Automation Opportunities to Improve Customer AND Employee Experience | Episode 080
This solo episode of the DCX podcast is inspired by my recent job transition into a new role leading Customer Experience at Belfry Software. As I've just recently joined, I am actively engaged in the…
Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079
In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among othe…
Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078
Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer succes…
Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077
Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer …