Top 5 Digital Transformation Insights: Scaling Innovation and Customer Experience with Zeljko Ivkovic

In the latest episode of the Digital Adoption Show, Nabras Mohammed, business development leader at Whatfix, hosts Zeljko Ivkovic, CIO at ISS, a workplace management company. Zeljko's extensive career spans over 20 years across various industries and countries, showcasing his adaptability and leadership. The conversation delves into digital transformation insights, focusing on aligning technology with customer needs and strategic business goals.

• Zeljko emphasizes the significance of understanding cultural nuances and fostering collaboration to drive successful transformations. He highlights the need for a problem-solving approach and aligning innovations with operational excellence and customer satisfaction.
• Zeljko emphasizes a strategic, feedback-driven approach, balancing global priorities with local customer needs. He underscores the importance of flexibility in implementing technology solutions tailored to diverse industries and markets.
• Nabras and Zeljko then discuss the importance of top-to-bottom buy-in for successful strategy execution, highlighting the need for a mindset shift during transformation journeys.
• Zeljko shares challenges faced in driving organizational change, emphasizing the role of cultural nuances and resilience in overcoming resistance.
• They delve into emerging technologies like AI and IoT, foreseeing their impact on customer experience and operational excellence.Zeljko reflects on the lessons learned in leadership, stressing the importance of resilience and adaptability.
• A rapid-fire round reveals Zeljko's preference for unlimited creativity, eagles as his chosen animal for a day, and flight over underwater breathing.

Throughout the discussion, Zeljko's insights reflect a holistic understanding of digital transformation, emphasizing its people-centric nature and the importance of strategic alignment for successful implementation and long-term impact.

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