Moving from the Learning Paradigm to the Performance Paradigm: Challenges and Opportunities with Charles Jennings

Charles Jennings is the Managing director at Duntroon Consultants and, he has worked as Chief Learning Officer at Reuters and Thomson Reuters. He was responsible for developing and implementing learning and performance strategies for 55,000 employees across the globe. Charles has led learning and performance improvement projects for multinational corporations, government agencies, not-for-profits and many other organisations.

The latest episode of the Digital Adoption Show features Shubham Bagdia, Enterprise Sales Manager, EMEA, Whatfix and Charles Jennings. They discuss. the topic - is 'The Learning Paradigm to the Performance Paradigm: Challenges and Opportunities.'

2:39 - What are your opinion on 'learning while doing and the fundamental differences between training and learning? 

• The vast majority of learning occurs as part of working. We need to take into account the fact that we learn essentially by doing
• Learning is a product of experience, and learning can only take place if we attempt to solve a problem. Formal training is not enough, the learning that matters happens as part of the work

19:03 - What is the best way to transform learning methods into performance metrics that focus on the inputs and outputs of a business?

• It's almost impossible to demonstrate business value by using learning metrics, Most often it would be things like, are our customers satisfied, or our first-time resolution of problems. Also, other business challenges, like our sales pipeline aren't strong enough, our delivery, our execution isn't fast enough, it could be a whole range of things
• The key role of l&d is to have a business impact and to make sure that our businesses can survive and thrive. Because if we don't do that, we can spend our lives helping people develop their careers, but their careers are not going to stay in our organisation, they are soon going to be somewhere else, in some other organization

26:17- What does the digital learning experience involve? Why should learning professionals be aware of it? 

• If we can create opportunities for work, and new challenging experiences, and then follow up with opportunities for conversation and reflection, it will create connected learning experiences. We need to weave learning into the critical things we need to do
• The need to focus on changes in the current learning methodologies, how are we able to create targeted business enablers there, and what value addition we are able to create over there

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