A startling discovery: The future of workplace L&D in 2023 with Donald H Taylor

Donald H Taylor is a veteran in the fields of learning and development and learning technologies, with experience at every level from design and delivery to chairman of the board. He has chaired the Learning Technologies Conference in London since 2000 and contributed to other conferences worldwide. His annual L&D Global Sentiment Survey, now in its ninth year, attracts responses from thousands of respondents in over 100 countries.

The latest episode of the Digital Adoption Show features Donald H Taylor, sharing insights with Prakhar Jain, AVP Sales at Whatfix, on the future of workplace learning and how could you adapt to it.

4:40 -During the last two years, how has the L&D space changed since the pandemic?

• The Major change over the past two years is collaboration, it has become like an antidote, people have been doing more collaborative online learning, using online platforms to share stuff and socialize with one another
• Engagement is a challenge and the reasons for that were things like screen fatigue and people being tired of being online all the time
• We've seen a shift towards people doing coaching and mentoring, remotely via media platforms. People have noticed that it's possible to do that with supportive technology so it's possible to scale it in a way that wasn't before
• The Major challenge is the technical challenge of moving to a hybrid or online approach for training and learning. People find it very difficult to get the data, the analytics, the influence, and to talk to stakeholders to make them understand what they're doing is valuable

18:43 -What is the Global Sentiment Survey? How can organisations utilise it?

• Global Sentiment Survey which looks at what's changed or what people think will be going to be changed in workplace learning development
• Survey report comes out often talking to particular countries about what's happened in their geography, and trying to understand why things are different and unique in each place. So the organisations try to work out if some of the things that are happening are unique to their country or area, or perhaps just its local environment

23:08 -What should be the organizations' Whiteboards for 2022?

• Any organisation that wants to work effectively in the future, has to find some way to understand what its people can do
• What differentiates organisations is not the technology, but it's the intellectual property they have and the people they have that make the intellectual property, the thing that differentiates you is your people
• Understand what your people can do, what they want to do, and what they would like to do and have honest conversations about it

25:15 -How can organizations use new technologies to build a better workplace?

• We use new technologies to support initiatives to create a better workplace. We need to have the right leaders in place who care about people, and who work with people to develop themselves and the technology then supports that
• Technology helps you to manage people which is invaluable, because the more you can support yourself that the less administration there is, and the more data you have to look at, to understand where you're going and what capabilities your organisation has
• A better workplace relies on technology that supports people in engaging and helps in controlling the rapidly increasing churn of employees in the future

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