11: How To Handle Complaints, Unsatisfied Customers, and Bad Reviews in Your Detailing Business

Sooner or later, a customer will have some sort of complaint or criticism over your work. No detailer is immune to this experience. As much as you try your best on each detail, there’s always room for error (and growth). 

So what do you say when a customer isn’t happy? How should you react to this experience? What if they leave you a bad review? In this episode, I’ll share my experiences and advice on how to best navigate it.

If you enjoyed this episode and it helped you in some way, I’d love to hear about it. Take a screenshot of you listening on your device, post it to your Instagram Stories, and tag me, @detailgroove. 

Are you ready to start your business in 2020? In this FREE guide, you’ll learn how to get customers, how to price your services, how to get started with what you have now, and a lot more…  Download the Ultimate Guide To Start Your Detailing Business at https://detailgroove.co/ultimate-detailing-guide

On this episode, you'll learn: 

• Why you should always ask for feedback
• How to respond to a bad review 
• Why proper communication can eliminate most problems 
• How to set yourself up for success with proof
• How to ensure the customer is happy with your work 
• And much more