2295: Why Retention Matters More Than New Patients
- Author
- Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader
- Published
- Tue 22 Jul 2025
- Episode Link
- https://markcostes.libsyn.com/2295-why-retention-matters-more-than-new-patients
On today’s episode, Dr. Mark Costes sits down live from the Thrive Live exhibition hall in Las Vegas with Dr. John Meis, founder of The Team Training Institute and a true pioneer in dental group growth and leadership. He shares his journey from a rough start as a fourth-generation dentist to leading the expansion of over 120 dental practices. With a deep focus on operational clarity, team leadership, and retention over acquisition, Dr. Meis dives into the philosophies that power sustainable success in both single and multi-location dental practices. The conversation also explores the shifting landscape of hygiene, the rise of mid-level providers, and the practical uses of AI in radiology, phone systems, and beyond. This high-level discussion is a must for any dentist looking to grow with integrity, strategy, and heart.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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