The Customer Success Pro Podcast
This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I will dive into important and relevant topics to help spread knowledge about customer success in order to help companies put the customer at the center of their business. Because at the end of the day when customer are successful, so is the company.
Learn more at: thecustomersuccesspro.com
- Update frequency
- every 16 days
- Average duration
- 38 minutes
- Episodes
- 36
- Years Active
- 2024 - 2025
The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt
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In this episode of the Customer Success Pro Podcast, host Anika Zuber speaks with Chad Hornerfeld, VP of Customer Suc…
How to Handle Product Delays and Customer Expectations
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In this episode, Anika Zubair discusses the critical topic of handling product delays in customer success. She emphas…
Top Mistakes to Avoid as a Customer Success Leader
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In this episode, Anika Zubair discusses the common mistakes made by customer success leaders and how to avoid them. She …
Creating a Customer-Centric Culture at Your company
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In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the importance of building a customer-centri…
Moving from Customer Service to Customer Success with Lena Theres Zimmermann
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In this episode, Anika Zubair discusses the transition from customer service to customer success with Lena Therese Zimmerma…
How to Get Promoted in Customer Success: Build a Personal Development Plan That Works
The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEc?coupon_code=PODCAST50
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of tak…
Active Listening in Customer Success: The Skill That Changes Everything
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In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the critical role of active listening in custo…
Mastering Time Management in Customer Success
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In this episode of The Customer Success Pro podcast, Anika Zubair discusses the common challenges faced by customer success pr…
TTV Explained: How To Deliver Customer Value Faster in Customer Success
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In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical metric of Time to Value (TTV) in cust…
How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner
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In this episode of the Customer Success Pro Podcast, host Anika Zuber and guest Kelley Turner, SVP of Global Customer…
Mastering the Art of Strategic Negotiation in Customer Success
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In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of negotiation skills for…
The Expansion Mindset: How Great CSMs Drive Growth Without Selling
In this episode of the Customer Success Pro Podcast, Anika Zubair discusses how customer success professionals can drive customer growth without feeling like salespeople. She emphasizes the evolving …
The AI-Powered CSM: What It Really Looks Like in 2025
In this episode, Anika Zubair discusses the transformative impact of AI on customer success professionals. She emphasizes the importance of embracing AI to alleviate administrative burdens, avoid com…
Build Your First Customer Success Retention Program with Parul Bhandari
In this episode of the Customer Success Pro Podcast, host Anika Zubair and guest Parul Bhandari discuss the critical aspects of building effective customer retention programs. They explore the import…
How to Build Strategic Relationships with Your Customers
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of building genuine human relationships with customers. She discusses the challenges faced by Customer Succ…
Transforming Customer Success: From Reactive to Proactive
In this episode, Anika Zubair discusses the importance of transitioning from a reactive to a proactive customer success strategy. She outlines a step-by-step approach to building a proactive customer…
Improve Your Storytelling Skills by 200% and Land Your Next Upsell
In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of storytelling in customer success and upselling. She discusses how effective storytelling can significant…
Why Your Marketing Team is the Key to CS Revenue Growth with Ashna Patel
In this episode, Anika Zubair discusses the vital collaboration between customer success and marketing with guest Ashna Patel. They explore how aligning these two functions can drive growth, retentio…
How to Identify At-Risk Customers and Save Them
In this episode of the Customer Success Pro Podcast, Anika Zubair discusses the critical skill of identifying customer churn signs and implementing strategies to prevent it. She debunks common myths …
The #1 mistake CSMs make when trying to drive expansion — and how to fix it
In this episode of the Customer Success Pro podcast, Anika Zubair discusses the common pitfalls in customer expansion strategies and emphasizes the importance of proactive engagement. She highlights …