Standing on business with your customers | #3

How do you serve the "perfect" customer? The one who seems to do it all right.

Kristi and Stino unpack that question, and explore what it really means to be a partner to your customers.

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⏱️ Timestamps:

00:00:00 - Intro

00:01:59 - What is "perfect" anyways?

00:03:53 - Handling requests from top customers

00:04:50 - Leaning into strategic partnerships

00:07:23 - Business discussions vs. personal chat

00:10:06 - Asking tough questions thoughtfully

00:12:30 - Tackling “feature requests”

00:18:49 - Partnering with product for insights

00:28:15 - Wrapping up with key takeaways

📺 Lifetime Value: Your Destination for GTM content

https://www.lifetimevaluemedia.com

💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: customer advocacy, partnership, key customer management