The Customer Success Hotline

What does digital CS mean nowadays?

Kristi and Stino dispel the myth that digital CS means...just send more emails.

⏱️ Timestamps:

00:00:00 - Intro

00:01:20 - Digital CS and playbook fatigue

00:04:42 - Wh…

When total and complete automation is within reach, do you let it take over?

Kristi and Stino share their thoughts on what makes customer success...customer success.

⏱️ Timestamps:

00:00:00 - Botox and …

Presenting your best self isn't just about the way you dress, talk, or carry yourself anymore.

Kristi and Stino share their tips on cultivating the best version of your personal brand online.

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What's the move when your colleague wins big off of a playbook you shared with them?

Kristi and Stino weigh the pros and cons of taking the high road, or...letting the pettiness get the best of you.

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AI, AI, AI...

Kristi and Stino get the allure. But there are some things to think about while you board the hype train.

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Getting promoted into leadership is still the ultimate goal for most. Kristi and Stino challenge the notion and, if you're still interested, tell you what to look out for.

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You can't always get what you want. And when it comes to CSMing, that almost always means...data worth a damn.

Kristi and Stino share tactics for FIGHTING for better data or, in lieu of that, how to …

It's inevitable that you'll feel overwhelmed in your job.

Kristi and Stino give advice on how to discuss it with your manager.

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Renewal negotiations have the potential to get out of hand.

Kristi and Stino give their best tips for preventing things going sideways.

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How do you serve the "perfect" customer? The one who seems to do it all right.

Kristi and Stino unpack that question, and explore what it really means to be a partner to your customers.

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Kristi and Stino answer one listener's question on how a customer success manager can take back control and manage internal conversations around customers at risk.

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Kristi and Stino share tips on how to react when your biggest fan at your customer picks up and walks out.

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⏱️ Timestamps…

Good morning, good afternoon, and good evening to all you customer success professionals.

We are back with another episode of the CS Hotline, where we're answering your burning questions about the cu…