Dianne Semmens (Award-Winning Founder): An Inspiring Story of Customer-Led Growth

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In this episode, I sit down with Dianne Semmens, the award-winning founder of Acacia Consulting Services, who has spent 35 years mastering ERP software implementation to help businesses do business better. 

Dianne’s story is a compelling blueprint for owners and CEOs of mid-sized businesses looking to future-proof their operations and earn genuine customer loyalty. If you’re juggling the challenges of leading a lean team, integrating acquisitions, or adapting to fast-evolving markets, Dianne’s experiences will inspire fresh ideas and renewed confidence.

WHAT YOU’LL LEARN

• Bold Growth Strategies: How to balance calculated risk-taking with market research
• Team Dynamics: The crucial importance of culture, respect, and effective communication
• Client-Led Success: How Dianne’s “open-door” policy creates long-term loyalty and referrals
• Adapt & Pivot: Managing technological shifts and changing customer needs over decades
• Strategic Vision: The key to knowing when to consolidate, diversify, or collaborate for growth

Highlights

00:00 – Why technology and ERP? Dianne’s Early Career

02:05 – Founding the ERP Business Under Pressure

09:32 – Building a High-Performing Team

15:55 – Customer-Centric Innovations

24:13 – Winning Awards & Recognition

28:58 – Managing Acquisitions & Culture Clashes

37:25 – The Role of External Advisors

46:38 – Advice for Future Entrepreneurs

57:08 – The #CriticalFewActions™ to improve your business

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Download the Blog Summary & Contact Details: https://www.criticalfewactions.com.au/podcast/Dianne-Semmens-Acacia-Consulting/

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Oh, and hearing Dianne’s journey reminded me of the true power of combining a bold vision with unwavering commitment to customer service. Her story serves as a powerful call to action for all of us to embrace calculated risks, build strong teams, and keep our clients at the heart of everything we do. If you’ve ever felt stuck or hesitant to take the next step in your business, let Dianne’s tenacity show you the possibilities that await when you dare to be bold.

Thanks for watching/listening, and I look forward to hearing your thoughts in the comments below.