4:00 - Background on Julian
5:02 - Moving back to the land down under
5:34 - The path to entrepreneurship
7:50 - What is account planning and why is it important?
9:36 - Looking through the consumers eyes
10:57 - An example of insight and strategy
13:08 - Relaunching PS4 and the opportunity
16:25 - Process from problem to insight to solution
21:57 - Subjectivity and getting past the right and wrong answer - the creative leap and connecting the dots
24:11 - Hallways over boardrooms - a coalition
26:31 - socializing an idea
27:35 - 50 % of the job is the craft and 50% of the job is the diplomacy
31:55 - Underestimated the amount of work necessary to run the academy
37:46 - Breaking away from the institutional knowledge
40:14 - Key ingredients to change
41:17 - Julian's definition of courage
42:55 - The cost of courage
43:52 - The RICK model
48:36 - Tying the idea back to the strategy