How Retailers Can Replicate the Amazon Experience - with Virgil Ghik, Co-Founder at WeSupply Labs

Erik sits down with Virgil Ghik, Co-Founder at WeSupply Labs, to talk about everyone's love-hate relationship with Amazon.

How to replicate the Amazon experience for e-commerce success:

• Communication is key - over-communication FTW
• Focus on an easy shopping, checkout, delivery, and return experience
• 3 things your customers love that won't change (per Jeff Bezos): Low prices, fast delivery, great customer experience
• ^^ How to achieve all 3 of these
• The importance of walking through your own brand's purchase - and post-purchase - experience

Host: Erik Christiansen - https://www.linkedin.com/in/erikc/

Guest: Virgil Ghik - https://www.linkedin.com/in/virgilghic/

WeSupplyLabs - https://wesupplylabs.com/