Building a Customer-Centric Culture with John Isaacson

In this episode, Dottie Chalmers Cutter interviews John Isaacson, CEO of Lee Auto Malls. John shares his journey from a summer job in the car business to leading one of Maine’s largest auto retailers. They discuss leadership, innovation, and resilience during economic downturns. John reflects on mentoring, customer care, and the future of the auto industry, including electric vehicles and smart technology.