What Happens When Companies CHANGE Their Client Experience

Are you curious about the impact of transforming client experience on business success? In this video, we explore the fascinating consequences of companies changing their approach to customer interactions. Whether you're a business owner, are in a service-based business, are a customer service representative, or are simply interested in understanding the importance of customer-centricity, this video is for you! So, sit back, relax, and discover what happens when companies prioritize their clients' needs and expectations and when they don’t.

00:00 Introduction: Two Customer Experiences

00:05 A Positive Visit to the Dentist

02:16 A Disappointing Visit to the Car Dealership

05:05 Comparing Customer Experiences

05:13 Improving Your Own Customer Service

05:41 Conclusion and Contact Information

Book Link: Thriving in Chaos: The Six Pillars For Embracing Life’s Imbalance https://coachjeff.me/TIC

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Be Audacious! 

Coach Jeff Garrett