044: The New Patient Project: Dr. Miles Bodzin: The Vital Statistic That Most DC’s Aren’t Tracking

Dr. Miles Bodzin, Founder & CEO of Cash Practice® Systems is a chiropractor who became known as “the king of patient retention”. He’s appeared in the Wall Street Journal, on The Brian Tracy TV Show, written a book with Steve Forbes and speaks internationally on the topic of client retention. His company offers web-based software for chiropractors to implement his 4-Step Process™ resulting in increased patient retention.  

Knowledge Bombs:

1. People who pay on a monthly auto debit have a higher re-sign rate

2. Monitor the rate of re-sign based on pay per visit/monthly auto debit/prepay

3.   3. Prepay dependent offices are reliant on a new patient machine