#15—From Grievance to Growth: Using Restorative Practice to Drive Transformation & Innovation

In this episode, we sit down with Rachel Credidio, Chief Innovation Officer at Aster Group, to explore how restorative practices can be a powerful lever for culture change, innovation, and organizational performance. Having held the previous role of Chief Transformation and People Officer, Rachel has been at the forefront of embedding inclusivity, trust, and accountability into the DNA of Aster Group. Her leadership has helped make Aster Group most impactful non-profit groups in the UK as they help tackle the UK’s housing shortage by providing affordable, safe, and inclusive housing options, while offering wraparound services to support vulnerable communities. 

In this episode we cover: 

• Why restorative practices reduce conflict and boost engagement across complex organizations 
• How inclusive culture lays the foundation for innovation and decentralized leadership 
• What it means to shift from managing people to empowering them through fair process and shared accountability 
• Why building a culture of voice and trust is a strategic investment—not a “nice to have” 
• How Rachel restructured policies and embedded principles into systems for long-term impact 

Whether you're navigating transformation, scaling innovation, or building a more inclusive workforce, this episode offers practical tools and inspiration. 

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