A Master Class on Hospitality - Todd Firestone (Ep. 312)

Have you ever walked in to a room and immediately felt that no one cared you were there... that you didn't matter? But have you ever felt just the opposite - that you were important and mattered to your host and those around you? What made the difference? The answer is hospitality and it's what sets this week's guest apart. Todd Firestone has been part of the PGA for almost 30 years. But his secret is making each person that comes to his award winning golf course feel like a million bucks. Today, Charles sits down with Todd to find out his secrets and how we can do the same to everyone we come in contact with this week.