The Change Agents Podcast
The podcast where work flows, buzzwords go, and digital transformation gets the side-eye it sometimes deserves. In each episode, we chat with the change makers, risk takers, and quietly brilliant minds behind real change – no filters, no fluff, just the good stuff.
Expect tales of automation magic, AI mishaps, platform glow-ups, and the occasional hot take on why legacy systems should come with hazard pay. It’s sharp, a little weird, and totally worth your coffee break. (Or wine break – we won’t judge. In fact, we’ll probably join you!)
This is transformation – with better banter.
Hosted by ServiceNow's human agents: Peter McDonnell, Chief Transformation Officer and Katrina Read, Director of Transformation APJ
- Update frequency
- every 13 days
- Average duration
- 21 minutes
- Episodes
- 6
- Years Active
- 2025
Innovation vs Transformation: What’s the Difference?
What’s the real difference between innovation and transformation—and why do so many leaders get it wrong? 🤔
In this episode, Kat and Pete break it down with simple analogies (including The Wizard of …
The Unsung Heroes of Digital Transformation | Why “Becky in Finance” is the Real Change Agent
When we think about digital transformation, most people picture engineers, coders, or the CIO. But the real heroes often sit outside of IT - people like Becky in Finance, HR leaders, procurement team…
Fore! Mindset Shifts That’ll Change Your Game
Kat and Pete take to the Melbourne office golf course to discuss four game-changing shifts in how organisations are thinking about the role of technology - because nothing says “serious business” lik…
GenAI: Hype, Hope, Happening, or Here to Stay?
We all know someone who thinks GenAI can do literally everything (probably the same person who says “let’s circle back” in every meeting). 🙄
In our latest episode, Pete & Kat dive into:
✅ Why “AI-was…
The great CRM unbundling: Do we even need one system to rule them all?
Did your CRM promise a utopia but delivered a fancy Rolodex with a UX degree?
Join Pete and Kat as they bravely poke the sacred cow of CRM and ask the tough questions like:
❓ Why does your telco need…
Are We Still Ignoring The People Part?
PSA for anyone still thinking transformation = tech upgrade: You’re doing it wrong!
Join Pete and Kat as they kick off The Change Agents Podcast with a spicy convo on why people are the real engine o…