That's Not Who We Are (4 Phrases Leaders Need to Know Part 3)

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Every team, company, and even family has moments when something happens that violates the culture. So, what do you do when someone cuts a corner, speaks disrespectfully, or acts in a way that is inconsistent with your team's values and standards? In the third part of our series on the phrases all leaders need to know, we'll address the phrase, "That's not who we are." And help you feel confident using this phase to reinforce your team's values, standards, and identity.