Can't Do vs. Won't Do

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I recently had a group discussion with some leaders who were discussing their frustration in dealing with underperformers on their team. Everyone is going to have an underperformer on their team at some point. When you do, you have to know if the problem is that they can’t do their job or they won’t do their job. In today’s episode, we’ll identify why employees can’t or won’t do their job and what you can do to help get them back on track.