CBP 009: Transitioning a 3-Clinic PT Practice to completely Out-Of-Network - Interview w/ Jerry Durham – Part 1

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This episode is part 1 of my interview of Jerry Durham, co-owner of San Francisco Sport and Spine Physical Therapy who transitioned his 3-clinic practice completely out of network with all 3rd-Party payors except Medicare. We cover a wide variety of topics surrounding the transition out-of-network. More specifically…

• How Jerry entered his private practice partnership and the 2 keys for choosing a great business partner

• Some of the key lessons learned and mistakes made during 13 years in private practice

• The Key Performance Indicators he pays attention to in his business, and why he transitioned his practice from in-network to out-of-network (OON)

• How his billing team still has a key role in his business even though the clinic is OON – especially in terms of customer service

• The most important things to do when dropping an insurance contract

• How to discuss your transition OON with referring providers to minimize loss of referrals

• Why he does not notify former patients when he has gone out of network with their insurance

• How he goes about finding, interviewing, and training office coordinators, sales staff, and PT staff

• San Francisco Sport and Spine Physical Therapy

• The E Myth – by Michael Gerber

• San Francisco Sport and Spine Physical Therapy – Career Page

• Clinicient EMR and Billing

• Jerry Durham on PT Talker

• HireMojo

• Entrepreneur Organization

• @Jerry_DurhamPT on Twitter

Click Here to learn how to start your own Cash-Based Practice

[Click to Tweet] Thank you @Jerry_DurhamPT for being an awesome guest on the Cash-Based Practice Podcast w/ @DrJarodCarter