177: What’s with all the friction? A chat with Roger Dooley
- Author
- Trappe Digital LLC
- Published
- Thu 06 Aug 2020
- Episode Link
- https://podcasters.spotify.com/pod/show/ctrappe/episodes/177-Whats-with-all-the-friction--A-chat-with-Roger-Dooley-egrjb1
Roger wrote “Friction” and talked to me about why friction needs to disappear in customer experience and also internally on processes and workflows. Friction is costing us revenue even. Grab his book here: https://amzn.to/3FhCPsC
