HOW I MANAGE CLIENT EXPECTATIONS | With Russell Crouch and Craig Wipperman | The Business Spotlight

In this episode, Craig sits down with Russell Crouch of Enfinity Engineering to explore the fascinating journey of building a successful engineering firm. Specializing in mechanical, HVAC, lighting, power, plumbing, medical gas, and low-voltage technology design for buildings, Enfinity Engineering has carved out a niche in the healthcare sector.

Russell shares insights into the challenges of managing client expectations, understanding the construction process, and cultivating strong client relationships that lead to repeat business. The conversation dives into the complexities of juggling multiple client schedules, assembling the right team, and planning for the future—including Russell's vision to reduce his work hours and transition to the next generation of leadership.

Tune in to hear practical lessons on leadership, teamwork, and strategic growth in the engineering world!

You can get in touch with Russell Crouch here on LinkedIn: https://www.linkedin.com/in/russell-crouch-pe-b7340a15/

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