#31: St Wilfrid’s Hospice with Soline Jerram and Suzy O’Callaghan

A first for The Business of Healthcare Podcast – we have two guests on this episode! Soline Jerram and Suzy O’Callaghan are both from St Wilfrid’s Hospice - Soline is the Chair of Trustees while Suzy is the Director of Nursing. They have a clear mission and aim to create a strong culture based on quality and kindness.

Soline and Suzy join me today to share how St Wilfrid’s Hospice is a charity and how it’s so important for them to be entrepreneurial and business minded. They talk about their core services, their reliance on volunteers and other income streams from retail. They share what makes them work best as a team and their leadership styles. They also touch on the perceptions of hospices, that they aren’t a sad place, they are a place helping people live life as best they can.

“There’s so much kindness, care and thoughtfulness amongst the staff, volunteers and the community and when they get connected it’s a joy to be a part of.” – Soline Jerram

This week on The Business of Healthcare:

• How being business minded is really important to them.
• Where the funding and income streams come from.
• The excitement around their new-build.
• How they are creating an organisational culture based on quality and kindness.
• What makes good team work.
• What it takes to work effectively and efficiently.
• How they are breaking down perceptions of hospices.
• What their leadership styles are.
• How hospices are helping people live life as best they can.

Connect with Anne-Marie:

• St Wilfrid’s Hospice website https://stwh.co.uk/
• St Wilfrid’s Hospice on Twitter
• St Wilfrid’s Hospice on Linkedin
• Soline on Linkedin
• Soline on Twitter

Improving the Business of Healthcare – One Episode at a Time

Thanks for tuning into this week’s episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don’t forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.