How to understand the Customer Experience Journey through research and deliver a world class strategy #23
- Author
- Blirt Consulting
- Published
- Mon 25 Mar 2019
- Episode Link
- https://www.thebrandtransformationshow.com/episodes/86f640f9-1aafd31a
In this episode we unpack we do the research to do CX Strategy.
We cover:
- the customer journey
- the right content at the right time
- team / business alignment
- metrics and measurement
