Turning AI Vision into Impact in UK Financial Services

Join Bill Borden, Corporate Vice President of Worldwide Financial Services at Microsoft, for a special UK edition of The Borden Line. In this episode, recorded in London during Microsoft’s AI Tour, Bill is joined by Lyndon Subroyen, CTO at Investec, and Theo Michalopoulos, General Manager, Financial Services, Microsoft UK. Together, they explore how generative AI is transforming financial services—from productivity and innovation to culture and compliance. 

Lyndon shares Investec’s journey toward building a digitally augmented organization, complete with “bionic bankers” and a unique “blueberry muffin” approach to embedding AI. Theo offers a broader UK market perspective, highlighting real-world use cases, change management strategies, and the importance of skilling to reduce fear and unlock innovation.

Whether you're navigating AI adoption or looking to accelerate your transformation, this episode is packed with insights, practical examples, and a touch of fun.

Follow Bill Borden on LinkedIn

Follow Lyndon Subroyen on LinkedIn

Follow Theo Michalopoulos on LinkedIn

For more about Microsoft in Financial Services visit: https://www.microsoft.com/en-us/industry/financial-services/microsoft-cloud-for-financial-services  

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00:00 – Welcome from London 01:00 – The AI Journey: Two Years In 03:50 – Use Cases and Augmented Investing 06:00 – Vision to Reality: Creating Moments of Magic 08:30 – Four Pillars of AI Transformation 11:30 – Scaling AI: The Blueberry Muffin Metaphor 14:30 – Managing Change and Reducing Fear 16:45 – Skilling for the Future 19:00 – Security, Trust, and Responsible AI 22:00 – The Power of Partnership 25:00 – Advice for the AI Journey